Return & Refund Policy

Last updated: 17 August 2025

At Chlak Smart Tech, your satisfaction is our priority. We want you to shop with confidence, knowing that your rights as a consumer are protected and our policies are clear, fair, and transparent. This Return & Refund Policy explains how you can return items, request refunds, and exercise your rights under UK consumer law.

1. Legal Right to Cancel (14 Days – UK Law)

As a consumer in the United Kingdom, you have the legal right to cancel your purchase within 14 calendar days of receiving your goods, without giving any reason.

The cancellation period ends 14 days after the day on which you, or a third party designated by you (other than the carrier), physically received the goods.

To exercise this right, you must notify us in writing by email or letter using the contact details provided below.

2. Extended Return Policy (30 Days)

In addition to your statutory rights, Chlak Smart Tech offers a 30-day voluntary return period. This means you can return your items free of charge within 30 days from the delivery date, provided they are unused, undamaged, and in their original packaging.

3. How to Start a Return

To return an item, please follow these steps:

1. Contact us by email at Chlaksmarttech@gmail.com with your order number and reason for return.

2. We will send you a prepaid return shipping label.

3. Repack the product securely in its original packaging, including all accessories, manuals, and free gifts (if applicable).

4. Attach the label and drop it off at the designated courier location.

4. Free Returns

• Returns are free of charge within the UK.

• Customers outside the UK (if applicable in the future) may need to cover the cost of return shipping, unless the product is faulty or incorrect.

5. Refunds

• Refunds are issued to the original payment method used for the purchase.

• Refunds are processed within 7 business days after we receive and inspect the returned goods.

• Depending on your payment provider, it may take additional time for the funds to appear in your account.

• Shipping upgrades (express or priority) are non-refundable unless the order arrived defective or incorrect.

6. Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

7. Non-Returnable Items

For health, hygiene, or legal reasons, the following items cannot be returned:

• Perishable goods.

• Personal care items once opened.

• Customised or personalised items.

• Digital downloads or gift cards.

8. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with your order number and photos. We will provide a replacement or full refund at no cost.

9. Processing Times

• Handling time: 1–2 business days after payment confirmation.

• Transit time (UK): 3–5 business days after dispatch.

• Return window: 30 days.

• Refund processing time: 7 business days.

10. Contact Us for Returns

If you have questions about returns or refunds, please reach out to us:

Chlak Smart Tech
📧 Email: Chlaksmarttech@gmail.com
📞 Phone: +49564852564
🏠 Address: WEIHNARISCHE STRASSE, 99099 Erfurt, Germany

11. Final Notes

This policy does not affect your statutory rights under UK consumer law. Our extended return and free shipping options are designed to give you confidence and peace of mind when shopping with Chlak Smart Tech.