FAQ

Frequently Asked Questions (FAQ)

Can I change my billing or shipping information?

Once you have placed an order, you should not change your billing or shipping address information. If you need to make a change, please contact our Customer Service Team at Chlaksmarttech@gmail.com as soon as possible during the order processing stage.

  • If the package has not been dispatched yet, we will be able to ship to the new address.

  • If the package has already been shipped, the shipping information cannot be changed while the package is in transit.

What forms of payment do you accept?

We accept:

  • VISA

  • Mastercard

  • American Express

  • Discover Card

How do I know if my payment has been received?

Once your payment has been received, we will send you a confirmation email to notify you.

You can also log into your customer account on our website to check the status of your order at any time.

  • If payment has been received, the order status will show as “Processing”.

Do you provide an invoice?

Yes. Once we have received your order and the payment has been cleared, an invoice will be sent to you via email.

How can I find out the shipping charges?

Please visit our [Shipping Policy] page for detailed information.

Can I send my order as a gift to a different address?

Yes. You can enter a different shipping address at checkout if you’d like your purchase to be sent as a gift.

How can I track my shipment?

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number within 24–48 hours.

You can use this number to track your order on the courier’s website.

How do I know if my order has been shipped?

As soon as your order has been dispatched, you will receive a confirmation email with your tracking number.

📌 Please note: If you’ve just received your shipment notification, it may take 1–2 business days for the courier’s system to update with tracking details.

Where is my confirmation email?

If you haven’t received a confirmation email within a reasonable time after placing your order:

  1. Please check your spam/junk folder.

  2. If the email is not there, contact our Support Team at Chlaksmarttech@gmail.com for assistance.

We aim to respond to all inquiries within 1 business day.

📍 Contact Us for Support
Chlak Smart Tech
📧 Email: Chlaksmarttech@gmail.com
📞 Phone: +49 5648 52564
🏠 Address: WEIHNARISCHE STRASSE, 99099 Erfurt, Germany